Refund policy

 

We want you to love your Prismatic Chic eyeliners as much as we do. If something isn’t right, here’s how we can help:

CHANGE OF MIND

• For hygiene and safety reasons, we cannot accept returns or exchanges on opened or used cosmetic products. Please choose carefully when placing your order.

FAULTY OR DAMAGED ITEMS

If your eyeliner arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery at hello@prismaticchic.com with:

• Your order number

• A photo of the product and packaging

We’ll arrange a replacement or refund as quickly as possible.

Please note: If the items received are not what was ordered, please do not open and use package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the items as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

REFUNDS

• Approved refunds will be processed back to your original payment method.

• Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
  

• Returned goods must be in their original condition and include all the original packaging in order to receive full refund.

RETURN SHIPPING

• If we’ve sent the wrong item or your product is faulty, we’ll cover the return shipping costs.

• If your return is approved for another reason, the customer is responsible for return postage.
  

• Shipping and handling cost are not refundable. This return for refund policy is not applicable for change of mind, incorrect selection of colour and lack of expertise for use of the product.
  

QUESTIONS

If you have any concerns about your order, please reach out to us at hello@prismaticchic.com — we’re here to help.